Contact Us
| MetroBus & MetroLink Information | |
| Open | Monday through Friday, 7:30 a.m. to 4:30 p.m. |
| Closed | Saturday & Sunday, New Year's Day, Memorial Day, Labor Day, Thanksgiving & Christmas |
| transitinformation@metrostlouis.org | |
| Missouri Phone | 314-231-2345 |
| Illinois Phone | 618-271-2345 |
| Missouri TTY | 314-982-1555 |
| Illinois TTY | 618-875-1200 |
| Timetable Requests – anytime that is convenient for you, leave your name, mailing address & the name/number of the printed timetable(s) you are requesting | |
| transitinformation@metrostlouis.org | |
| Missouri Phone | 314-982-1521 |
| Customer Service – To leave a compliment or other feedback, or to check on lost items. | |
| Open | Monday through Friday, 7:30 a.m. to 4:30 p.m. |
| Closed | Saturday & Sunday, New Year's Day, Memorial Day, Labor Day, Thanksgiving & Christmas |
| customerservice@metrostlouis.org | |
| Missouri Phone | 314-982-1406 |
| Illinois Phone | 618-271-7879 |
| Missouri TTY | 314-982-1555 |
| Illinois TTY | 618-875-1200 |
| Call-a-Ride Reservations | |
| Open | Monday through Sunday, 7:30 a.m. to 4:30 p.m. 365 days a year |
| North County Phone | 314-534-4144 |
| West County Phone | 314-534-1544 |
| South County Phone | 314-534-2255 |
| Call-a-Ride Plus | 314-652-2600 |
| Call-a-Ride TTY | 314-982-1509 |
| Call-a-Ride Cancellations | |
| Open | Monday through Friday, 3:00 a.m. to 1:30 a.m |
| Closed | Saturday & Sunday, 4 a.m. to 1:30 a.m. 365 days a year |
| Missouri Phone | 314-289-5230 |
| Transit Management Association Reservations – A door-to-door, advance reservation service for customers with & without disabilities in the City of St. Louis & St. Louis County, including small groups. | |
| Open | Monday through Sunday, 7:30 a.m. to 4:30 p.m. 365 days a year |
| North County Phone | 314-534-4144 |
| West County Phone | 314-534-1544 |
| South County Phone | 314-534-2255 |
| Call-a-Ride Plus | 314-652-2600 |
| Call-a-Ride TTY | 314-982-1509 |
| Transit Management Association Cancellations – A door-to-door, advance reservation service for customers with & without disabilities in the City of St. Louis & St. Louis County, including small groups. | |
| Open | Monday through Friday, 3:00 a.m. to 1:30 a.m |
| Closed | Saturday & Sunday, 4 a.m. to 1:30 a.m. 365 days a year |
| Missouri Phone | 314-289-5230 |
| MetroRide – To purchase tickets and passes in person or over the phone using cash, check, credit or debit card. | |
| Downtown St. Louis | 7th and Washington in America's Center |
| Open | Monday through Friday, 8:30 a.m. to 5:00 p.m. |
| Closed | Saturday & Sunday, New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & the day after Thanksgiving, Christmas Eve & Christmas |
| MetroRide@metrostlouis.org | |
| Phone | 314-982-1495 |
| ADA Services including requests for applications for reduced fare (Elderly or Disabled) cards & Call-A-Ride ADA Certification | |
| Open | Monday through Friday, 8 a.m. to 5 p.m. |
| Closed | Saturday & Sunday, New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, & Christmas |
| ADAservices2@metrostlouis.org | |
| Missouri Phone | 314-982-1510 |
| Missouri TTY | 314-982-1509 |
| MetroLink Elevator & Escalators – to check status before your trip | |
| Missouri Phone | 314-289-6873 |
| Agency Information, Tours & Speakers for Community Groups | |
| SpeakerTourResearch@metrostlouis.org | |
| Missouri Phone | 314-982-1440 |
| Advertising on Metro vehicles & passenger shelters | |
| Advertising on passenger shelters | Wall USA 314-533-9255, fax: 314-533-1050 |
| Advertising at Light rail stations, Light rail vehicle interiors, Bus transfer stations, bus interiors & exteriors | Lamar Advertising |
| Reporting suspicious packages or activities at MetroBus stops | |
| Missouri Phone | 314-289-6873 |
| Reporting suspicious packages or activities at MetroLink platforms | |
| Use the Passenger Assist Terminals on the platforms | |
| Missouri Phone | 314-289-6873 |
| Conventions & Large Groups Planning to Visit the St. Louis Region | |
| Open | Monday-Friday, 8 a.m. to 5 p.m. |
| ConventionandVisitors@metrostlouis.org | |
| Missouri Phone | 314-923-3052 |
| Reporting a malfunctioning ticket vending machine or validating machine | |
| Open | Monday-Friday, 8 a.m. to 5 p.m. |
| Missouri Phone | 314-982-1400 x2589 (voicemail during non-staffed hours) |
©2009 Bi-State Development Agency